FAQ
Frequently Asked Questions
What are your candles made of?
- 100% Soy wax (and beeswax for some taper candle varieties)
- Natural fibre (cotton/paper) braided wicks
- Non-toxic, phthalate/paraben-free fragrance oils and/or essential oils
- Reusable vessels (glass or tin)
- Gemstones and/or botanicals to adorn your new candle
Why does the top of my candle look frosted?
‘Frosting’ or ‘Blooming’ is a common occurrence in natural wax candles (Moon & Glow candles are made using 100% soy wax). Many factors can influence this, including temperature changes.
Rest assured, this is purely cosmetic and does not affect the quality of your candle in any way.
Happy burning!
Where do you ship?
We currently offer shipping across Canada, the United States, the United Kingdom, Australia, and New Zealand.
For more details, see our shipping policy.
How long will my order take?
All orders are processed and shipped within 3–7 business days of purchase. Please note that made-to-order items may require additional processing time, which will be communicated at the time of purchase.
Do you take custom orders?
Currently, we are not accepting new orders for custom oils, candles, or other creations. This service is only available through our stockist program.
However, if you have a scent suggestion you’d like to see from Moon & Glow, feel free to contact us on Instagram, Facebook, or by email to get in touch!
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Perfume & Aromatic Oils
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